Terms and Conditions of SUPERNATURALBABY LTD
This page tells you the terms and conditions on which we will supply to you the products (Products) listed on our website www.bellotababy.com (our site) as a one off delivery or via one of our subscription services (Services). Please read these terms and conditions carefully before ordering any Products from our site or subscribing to one of our Services. You should understand that by ordering any of our Products or subscribing to one of our Services, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please tick the checkbox in the Shopping Cart to accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products or Subscriptions from our site.
1. INFORMATION ABOUT US
1.1 We operate the website www.bellotababy.com. We are SUPERNATURALBABY LTD, a company registered in the UK.
2. SERVICE AVAILABILITY
2.1 Our site is only intended for use by people residing in the United Kingdom of Great Britain and Northern Ireland (Serviced Countries). We do not accept orders from individuals outside those countries.
3. YOUR STATUS
By placing an order through our site, you warrant that:
3.1 you are legally capable of entering into binding contracts;
3.2 you are at least 18 years old;
3.3 you are resident in one of the Serviced Countries;
3.4 you are accessing our site from one of the Serviced Countries.
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 After placing an order on our standard order form, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products by a one-off delivery or by subscribing to a Service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been shipped (Shipped Confirmation). The contract between us (Contract) will only be formed when we send you the Shipped Confirmation.
4.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Shipped Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Shipped Confirmation.
4.3 The subscription plan to our Services (Subscription) consists of an initial purchase charge, followed by recurring periodic charges as agreed to by you. By agreeing to a Subscription, you acknowledge that your Subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to deactivation. We may submit periodic weekly charges without further authorization from you, until you provide prior notice that you wish to terminate your Subscription or wish to change your payment method. Such notice will not affect charges submitted before we reasonably could act on your notice. To terminate your Subscription or change your payment method email firstname.lastname@example.org.
4.4 By entering into a Subscription you are agreeing to pay recurring periodic charges for an indefinite time until the Subscription is terminated by you or us, subject to variation in accordance with 4.5 below. You can terminate your Subscription at any time within the deactivation deadline. You will not be charged for any such termination. You can request a new Subscription at any time following termination, but we reserve the right not to agree to such new Subscription where we have previously elected to terminate a Subscription by you.
4.5 To cancel your Subscription, email email@example.com at least 5 London business days before your next delivery is due and we will terminate your Subscription immediately.
4.6 We reserve the right in our absolute discretion not to renew your Subscription at any time without giving any reasons for our decision.
5. VOUCHERS AND GIFT CARDS
5.1 We may offer gift cards, discount promotions and other types of voucher (Voucher) which require to be activated by email application in order for the holder of the Voucher (Holder) to commence delivery of Products through a Service. If paid for, the Voucher is deemed to have been sold at the time of payment for it. All of these terms and conditions shall become applicable as between us and the Holder when the Holder redeems the Voucher by applying for a Service to commence.
5.2 A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.
5.3 We reserve the right to withdraw or deactivate any Voucher (other than a paid-up gift card) for any reason at any time.
5.4 Vouchers may only be redeemed through the website www.bellotababy.com and not through any other website or method of communication. To use your Voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher.
5.5 Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at normal rates.
5.6 We reserve the right to exclude the use of voucher codes on specific products. For example vouchers linked to the normal Bellota Baby subscription cannot be used on the Bellota Baby Christmas Box or Gift Box. Vouchers will not be applied in conjunction with any existing account credit.
6. CONSUMER RIGHTS
6.1 You may terminate the Contract at any time by sending an email to firstname.lastname@example.org (Termination Notice). If the Termination Notice is received by us before 6pm on a London business day, termination will be effective 5 London business days later. If the Termination Notice is received by us after 6pm on a London business day, termination will be effective 6 London business days later. Any deliveries due between the date of the Termination Notice and the effective date of termination, and related charges, will not be cancelled.
6.2 Right to deactivate You have the right to deactivate this contract within 14 days without giving any reason. The deactivation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to deactivate, you must inform us (Postal address: SUPERNATURALBABY LIMITED 35 Jacksons Lane, London, N6 5SR, Tel: 0203 797 6480 / Email: email@example.com) of your decision to deactivate this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
To meet the deactivation deadline, it is sufficient for you to send your communication concerning your exercise of the right to deactivate before the deactivation period has expired
6.3 Effects of deactivation If you deactivate this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than- (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to deactivate this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
6.4 Exemption Pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, deactivation and Additional Charges) Regulations 2013, contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly. For the avoidance of doubt, boxes containing fresh ingredients and recipes to cook those ingredients are exempt from the right to withdraw.
7. AVAILABILITY AND DELIVERY
7.1 Your order will be fulfilled by the delivery date set out in the Shipped Confirmation or, if no delivery date is specified, then within 30 days of the date of the Shipped Confirmation, unless there are exceptional circumstances.
Delivery windows stated by Bellota Baby are an indication, and not a guarantee of delivery within these hours. We reserve the right to deliver your box at any point on the day of delivery set out in the dispatch confirmation.
7.2 Delivery will be completed when we, or our authorised company (each, the Courier), deliver the Products to the address you gave us. If no one is available at your address to take delivery, we, or our authorised company, will follow the delivery instructions provided to us by you. If no leave safe instructions are specified, the order will be left in an area that the authorised company considers safe.
The leave safe location specified by you shall be within the area of the delivery address and shall be accessible to the Courier. We will endeavour to follow any delivery instructions you provide but this cannot be guaranteed.
Our obligation to deliver the box shall be fulfilled once the Courier delivers the box at the safe spot specified by you or the box is considered safe by the courier.
7.3 If the personal handover of the box is not possible and no leave safe is available Bellota Baby may also deliver the box to a nearby household or business. A household or business shall be regarded ‘nearby’ if the recipient resides in the same building as the original addressee. In addition, the box may also be delivered to a recipient residing in proximate walking distance to the delivery address (e.g. same housing complex, building on the opposite side of the street, next-door building). All aforementioned nearby households and businesses are subsequently referred to as “neighbours”.
The customer will be notified of such delivery to a neighbour by delivery notice or via email.
7.4 If neither a personal handover nor a delivery to a neighbour is possible, you will be in default of acceptance unless an exemption according to paragraph 7.2 applies.
Bellota Baby will not attempt a further delivery. You are obliged to bear all expenses related to aforesaid default of acceptance.
8. RISK AND TITLE
8.1 Once the delivery is completed, according to the preceding paragraph (i.e. signed for by customer, left in a safe spot as specified by the customer or considered safe by authorised company, or delivered to a neighbour if no leave safe is provided or available) the risk of any damage or loss of the box will be with the customer. Bellota Baby shall not be held liable for any damage, defect or loss which may occur thereafter.
You are fully responsible for any damages or losses due to any ambiguity regarding the safe spot specified by you. Bellota Baby is not obliged to review the safe spot as to its general suitability.
Refusal of the box does not negate the charge, Bellota Baby will not be liable for any losses sustained by the customer relating to a refusal of delivery by a Courier..
9. PRICE AND PAYMENT
9.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of manifest error.
9.2 Product prices include VAT.
9.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Shipping Confirmation.
9.4 Payment for all Products and Services must be by credit or debit card. We accept payment with Visa and Mastercard.
10. OUR REFUNDS POLICY
10.1 If you are unhappy with your box please contact us. We will offer an appropriate refund as long as it can be shown to our satisfaction that the box you were charged for was not provided as it should have been.
We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
12. OUR LIABILITY
12.1 Subject to clause 12.2, if we fail to comply with these terms and conditions we shall only be liable to you for the purchase price of the Products, and shall not be liable for any consequential losses.
12.2 Nothing in this agreement excludes or limits our liability for:
12.2.1 Death or personal injury caused by our negligence;
12.2.2 Fraud or fraudulent misrepresentation;
12.2.3 Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
12.2.4 Defective products under the Consumer Protection Act 1987; or
12.2.5 Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
13. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to SUPERNATURALBABY LTD at firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when placing a one-off delivery order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
15. TRANSFER OF RIGHTS AND OBLIGATIONS
15.1 The contract between you and us is binding on you and us and on our respective successors and assignees.
15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
16. INTELLECTUAL PROPERTY RIGHTS
16.1 We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.
16.2 You may print off one copy, and may download extracts, of any pages from our site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.
16.3 If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services you authorize us to quote from your Commentary on our site and in any advertising or social media outlets which we may create or contribute to.
17. EVENTS OUTSIDE OUR CONTROL
17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:
17.2.1 Strikes, lock-outs or other industrial action;
17.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
17.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
17.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
17.2.5 Impossibility of the use of public or private telecommunications networks; and
17.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
17.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
18.2 A waiver by us of any default by you will not constitute a waiver of any subsequent default.
18.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
20. ENTIRE AGREEMENT
20.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
20.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
20.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
20.4 Nothing in this clause limits or excludes any liability for fraud
21. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
21.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
21.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Shipping Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
22. LAW AND JURISDICTION
These terms and conditions and the Contract, and any dispute or claim arising out of or in connection with either of them or their subject matter or formation (including non-contractual disputes or claims), will be governed by English law. Any dispute or claim arising out of or in connection with the terms and conditions or the Contract or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.