Purchase & Delivery

 

1. Now with UK wide Delivery! 

We are proud to announce that we now deliver beyond London to the UK mainland (England, Wales & Scotland).

2. Purchase

Is there a minimum order required?
Yes, each order must be a minimum spend of £13 (4 products).

 

Do you do bulk orders?
Yes, a maximum of 30 products.

 

How do I pay for the products? 
Safe and secure payment can be made via the e-commerce shop using a debit or credit card. The shop framework is provided by Big Commerce. The payment gateway by Stripe. Both are well-respected and trusted providers of secure e-commerce systems.

 

When do I need to place my order?
Orders must be placed at least 48 hours prior to delivery. Available delivery dates can be viewed upon checkout, using the calendar.  Unavailable delivery dates will be grey. Once checkout is completed our courier partner (DPD) will contact you to confirm your specific delivery time slot and options.

 

What is the cut-off for ordering and delivery in the same week? 
Our cut-off is 48 hours before the chosen delivery date.

 

Can I buy and stock your products in my shop/store/website?
Yes, please contact us at info@bellotababy.com

 

 

If you have any other questions about our product and services, please don't hesitate to contact us.  

We would love to hear from you. 

 

 

3. SUBSCRIPTIONS

If I purchase a subscription package how easy is it to alter or cancel?
We only require 48 hours-notice before your next delivery day to change or cancel a subscription plan.

 

Why 48 hours-notice?
All our produce is freshly sourced 48 hours before delivery.

 

What if my baby doesn't like some of the products offered in the subscription package?
We are more than happy to customise our subscription packages to suit your baby. Simply email us 48 hours before your chosen delivery day: info@bellotababy.com

 

How do I know my cards details will be kept safe?
We use the secure payment gateway Stripe. To see their terms of business please refer to www.stripe.com.

 

What if I want to change my weekly delivery date?
Simply email us: info@bellotababy.com 48 hours before your next delivery and we can change the delivery day for the following week.

 

4. Delivery

What are my delivery options?
At checkout you will be able to select your preferred delivery date. Please note the earliest delivery date is 48 hrs after purchase as each order will be freshly prepared in our kitchen before shipping. We now deliver UK-wide 5 days a week from Monday to Friday.

 

How is the food delivered?
Food is delivered chilled in glass containers which have been conveniently and securely boxed up.

 

How much is delivery?
Delivery is a fixed cost of £4.95 per order UK mainland (England, Wales & Scotland).

 

Do I need to be home to accept the delivery?
Ideally due to the perishable nature of the food we require someone to take delivery as it will need refrigeration soon after delivery. However, you may request the box is left in a safe location if you specify where on your order.

 

I am not happy with my order, who do I speak to?
If you experience any problems or are not 100% satisfied with our service please send an email to info@bellotababy.com and we will rectify the situation promptly.